Return Policy:
At YoniDa’Punani, your health is our number one priority; therefore, for sanitary reasons, we cannot accept returns of any of our products. All orders placed are final sale. We do not process any returns/exchanges. There are no refunds or cancellations once the order has been processed and fulfilled. Should you have any missing or incorrect product, you have up to 48 hours after receiving your item(s) to contact customer service via email. Please attach a picture of the item(s) along with the original packing slip when sending your detailed email them to:
customercare@yonidapunani.com
We advise if you are allergic to metals to not buy products made from that metal. We have metals of all kind so please read the descriptions of all the pieces.
All sales are final once order is placed. Due to sanitary reasons we are not accepting any returns.
Before purchasing from us. Please make sure you’re not allergic to any of material. We are not responsible for any reactions you encounter with YonidaPunani products.
We are not responsible if you don’t know how to put on your piercing and it results in you damaging the product or your piercing. We provide a lot of tips on our blogs, however, We advise you to go to a professional piercer if you need help.
Most of our products are brass, stainless steel surgical steel, copper and sterling silver. Before Purchasing read the description if it doesn’t provide the material
email us at customercare@yonidapunani.com so we can better assist you.
Before you put in a new piercings please make sure it is fully healed, and you clean around the area before putting in your new piece from YonidaPunani.
Please do not use cotton, it can get stuck in your piercing and cause infection.
Please make sure your hands are clean from chemicals, dirt. makeup and anything that can cause a irritation or reaction to the piercing or your skin.
If you have sensitive skin we advise you to stay with our hypoallergenic jewelry.
We accept no CANCELLATIONS: ALL SALES ARE FINAL!
All product by YonDa'Punani, We hope you’ll love your new purchase! However, we will take whatever action is needed to protect the integrity of our business. By placing a order, you agree that if a fraudulent order results then this statement can be used against you as evidence that you knew what you purchased.
please enter your government name or if it’s a gift the person name and your name.
If for any reason you refuse to abide by Yonida’Punani policies in place or commit fraud after receiving your order you could possibly be blocked from purchasing again. Please agree to the terms and conditions before making a purchase!
Please Note:
Any order discrepancies MUST be reported within 48 hours of receiving your merchandise, no exceptions. Your packing slip is your proof of purchase, and it must be presented for ALL discrepancies; this includes missing or incorrect items. You will need to upload a picture of the items received, the packing slip, along with the issue you are seeking to get resolved to customercare@yonidapunani.com If the packing sheet is not available, we will only issue a store credit for items that were damaged or missing from the order. The value of the store credit will be in the amount the item was purchased for.
Due to Covid no returns or exchanges or returns will be accepted unless you were sent the wrong item. You will have 48 hours after receiving your item(s) to email us if anything is wrong.
Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.
Exchanges
No exchanges can be made at this time. All sales are final
Refunds
No refunds can be made at this time. All sales are final
*******If for any reason you refuse to abide by the policies in place or commit fraud after receiving your order you could possibly be blocked from purchasing again**********
Shipping fees are non-refundable.
Email:
customercare@yonidapunani.com
We are responsible for your new purchase until it reaches the Post Office.
In the case that your shipment is lost or damaged in transit; YOU ARE RESPONSIBLE TO FILE THE CLAIM WITH ROUTE/USPS. WE ARE NOT RESPONSIBLE FOR LOST PACKAGES DURING TRANSIT! WE ARE NOT RESPONSIBLE FOR SHIPMENTS SENT TO FORWARDING SERVICES OR COMPANIES REGARDLESS OF SHIPPING SERVICE SELECTED, IF YOU PLACE AN ORDER AND YOUR SHIPPING ADDRESS IS A FORWARDING ADDRESS YOU ARE RESPONSIBLE FOR CONTACTING YOUR FORWARDING COMPANY OR SERVICE TO LOCATE YOUR SHIPMENT.
WE ARE ALSO NOT RESPONSIBLE TO WEATHER RELATED DAMAGE OR DELAYS! ONCE PACKAGE LEAVES OUR HANDS IT IS COMPLETELY OUT OF OUR CONTROL!